A site meant to be usable by more people.

01

Our Commitment

Stillness & Ember LLC is committed to providing people with disabilities meaningful access to the products, information, and services we make available through our website.

Our goal is not simply for the site to look polished. It should also remain understandable, navigable, and usable across different methods of interaction.

Accessibility work is ongoing. Websites change, technologies change, and barriers can appear even when care was taken during design and development.

When we learn about an accessibility problem, we want to understand it and make reasonable efforts to address it.

02

Our Technical Accessibility Target

We use the Web Content Accessibility Guidelines, commonly known as WCAG, as an important technical reference for our accessibility work.

Our current development target is WCAG 2.2 Level AA where reasonably applicable to the website and the technologies we control.

WCAG addresses areas such as perceivable content, keyboard access, text alternatives, understandable interfaces, focus behavior, contrast, form accessibility, and compatibility with assistive technologies.

03

What We Work On

Our accessibility work may include reviewing and improving areas such as:

• Logical heading structure and page organization.
• Keyboard access to interactive controls.
• Visible keyboard focus.
• Sufficient text and interface contrast.
• Text alternatives for meaningful images.
• Labels and instructions for forms and controls.
• Clear links and button purposes.
• Responsive layouts across desktop, tablet, and mobile screens.
• Support for browser zoom and text enlargement.
• Avoiding reliance on color alone to communicate essential information.
• Reduced-motion support where motion is not essential to the experience.
• Semantic HTML that gives assistive technologies useful information about page structure.
• Reasonably sized interactive targets.
• Accessible error and status information where forms or transactions provide it.

04

Alternative Assistance

If an accessibility barrier prevents you from obtaining information or using a feature of the website, contact us.

Depending on what you need, we may be able to provide information in another accessible format, clarify product or policy information, help identify a product, or provide reasonable assistance with navigating an available purchasing process.

The appropriate solution may depend on the particular barrier and the nature of the request.

For security, please do not send credit-card numbers, payment credentials, passwords, or other sensitive authentication information by ordinary email.

05

Third-Party Features & Services

Some parts of the website experience may depend on technology supplied or operated by third parties.

This may include functions such as ecommerce, checkout, payment processing, embedded content, social features, or other website services.

We may not control every part of the underlying code or interface of a third-party service. That does not mean we want a customer left without assistance when a barrier occurs.

If you encounter difficulty with a third-party feature while using Stillness & Ember, please tell us what happened.

We can review the portion we control, communicate issues where appropriate, and make reasonable efforts to help you access the relevant information or service through another available method.

06

Browsers, Devices & Assistive Technology

Web accessibility can be affected by several technologies working together, including the website, browser, operating system, device, and assistive technology.

We design and test with modern web standards in mind, but we cannot guarantee identical behavior across every possible combination of older software, browser, device, extension, or assistive technology.

Keeping browsers, operating systems, and assistive technology reasonably current can sometimes improve compatibility, but a user should not assume that a barrier is their responsibility simply because technology is involved.

If something does not work, let us know.

07

Reporting an Accessibility Barrier

Accessibility feedback helps us identify problems that may not be obvious during ordinary use.

When contacting us about a barrier, the following information can be helpful if you are comfortable providing it:

• The page or URL where the problem occurred.
• What you were trying to do.
• What happened instead.
• The device or browser you were using.
• The assistive technology involved, if relevant and if you choose to share it.
• A way we can contact you about the issue.

You do not need to provide information about a disability that is unnecessary to explain the accessibility problem.

08

Ongoing Improvement

Stillness & Ember is actively developed, and accessibility is part of that continuing work.

As pages, products, features, integrations, and content change, accessibility considerations need to be reviewed again.

Our process may include a combination of manual review, keyboard testing, responsive testing, semantic review, automated accessibility tools, and corrections identified through customer feedback.

Automated tools can help identify certain problems, but they cannot determine by themselves whether an entire website is accessible.

For that reason, accessibility work should not depend on a single automated score, plugin, or overlay.

09

Legal Rights

This Accessibility Statement describes our accessibility approach and the way customers can contact us about barriers.

It does not reduce, replace, or waive a right, accommodation, remedy, or protection available under applicable disability or consumer law.

Nothing on this page should be interpreted as requiring a person to contact us before exercising a legal right available to them.