Clear terms. Thoughtful privacy.

By accessing this site or placing an order, you agree to these Terms of Use and any policies linked from them. If you do not agree, please do not use the site or complete a purchase.

You may use the website only for lawful purposes and in a way that does not interfere with its operation, security, or use by others.

We try to present product descriptions, fragrance notes, photography, dimensions, pricing, and availability accurately. Small-batch and hand-poured products may show natural variation in appearance. Screen settings can also affect how colors and materials appear online.

Fragrance is personal. Descriptions of States, scent character, rituals, or atmosphere are intended as guidance and brand language, not as promises of a particular emotional, health, or therapeutic result.

Prices and availability may change without notice. Taxes, shipping charges, discounts, and any free-shipping threshold are shown during checkout when applicable.

Submitting an order does not guarantee acceptance. We may cancel or limit an order when reasonably necessary, including for payment issues, suspected fraud, inventory errors, pricing errors, or shipping limitations. If we cancel a paid order, the affected amount will be refunded.

Shipping, delivery, damage, and return information is governed by our Shipping & Returns Policy. Delivery dates provided by carriers are estimates unless expressly stated otherwise.

Please review your shipping address before placing an order. Contact us promptly if something needs to change; once fulfillment has begun, changes may no longer be possible.

Candles contain an open flame and must be used with care. Follow product labeling and our Candle Care & Safety guidance. Never leave a burning candle unattended.

Discontinue use of any product that appears damaged or unsafe and contact us if you have questions.

The Stillness & Ember name, branding, product names, written copy, photographs, graphics, page designs, and other original site content are owned by or licensed to Stillness & Ember LLC and are protected by applicable intellectual-property laws.

You may view and use the site for personal, noncommercial purposes. You may not reproduce, publish, sell, scrape, or commercially exploit protected content without permission.

We may update, suspend, remove, or change parts of the website, products, pricing, features, or these terms as the business evolves. We do not guarantee that the site will always be uninterrupted or error-free.

To the fullest extent permitted by applicable law, the site and its content are provided without warranties beyond those that cannot legally be excluded.

To the fullest extent permitted by law, Stillness & Ember LLC will not be liable for indirect, incidental, special, or consequential damages arising from use of the site or products. Nothing in these terms limits rights or remedies that cannot legally be limited.

These terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

We collect only the information reasonably needed to operate the site, fulfill orders, communicate with you, and improve the customer experience.

• Contact and order information, such as your name, email address, phone number, billing address, and shipping address.
• Order and transaction details, including products purchased, order value, fulfillment status, and related customer-service history.
• Payment information processed through our checkout and payment providers. Stillness & Ember does not need to store your complete payment-card number itself to fulfill an order.
• Messages, forms, reviews, survey responses, or other information you choose to send us.
• Technical and usage information such as browser type, device information, approximate location derived from network data, pages viewed, referring pages, and cookies or similar technologies.

• Process, fulfill, ship, and support orders.
• Respond to questions, requests, returns, or customer-service needs.
• Operate, secure, troubleshoot, and improve our website and services.
• Prevent fraud, abuse, or unauthorized activity.
• Comply with legal, tax, accounting, and regulatory obligations.
• Send marketing communications where permitted and where you have not opted out.

We may share information with service providers that help us operate our business, such as website hosting, ecommerce, payment processing, shipping, email, analytics, fraud prevention, professional advisers, and customer support.

We may also disclose information when required by law, to protect rights or safety, or in connection with a merger, financing, sale, or transfer of all or part of the business.

We do not knowingly sell personal information for money. Some privacy laws may define certain analytics or advertising-related disclosures more broadly; where those laws apply, available rights are honored as required.

Our website and the services that support it may use cookies, pixels, local storage, or similar technologies to keep the site functioning, remember preferences, understand site use, support checkout, and measure performance.

Your browser may allow you to block or delete cookies. Some parts of the site may not work correctly if essential cookies are disabled.

Depending on where you live, you may have rights concerning access to, correction of, deletion of, or a copy of certain personal information. You may also unsubscribe from marketing email at any time using the link in the message.

To make a privacy request, email info@stillnessandember.com. We may need to verify your identity before completing certain requests.

We keep information only as long as reasonably necessary for the purposes described here, including order support, tax and accounting records, dispute resolution, fraud prevention, and legal compliance.

No method of storage or transmission is perfectly secure. We use reasonable administrative and technical measures appropriate to a small ecommerce business, while recognizing that no system can guarantee absolute security.

Our store is intended for a general audience and is not directed to children under 13. We do not knowingly seek personal information from children under 13 through this website.

We may update this policy as our site, services, or legal obligations change. The date above will show the most recent revision.