Candle Care & Safety

01

Before You Light

Trim the wick

Before each use, trim the wick to approximately ¼ inch.

A wick that is too long or crooked can contribute to an unstable or oversized flame, smoking, sooting, and uneven burning.

Check the wax

Make sure the wax surface is free of wick trimmings, match pieces, dust, or other debris before lighting.

Debris can become additional fuel and interfere with normal burning.

Check the vessel

Inspect the candle before use.

Do not light a candle if the glass is cracked, chipped, broken, or appears otherwise damaged.

02

Choose a Safe Place to Burn

Place the candle on a stable, level, uncluttered, heat-resistant surface.

Keep combustible materials away

Keep a burning candle at least 12 inches away from anything that can burn.

This includes items such as:

• Curtains and drapes.
• Bedding and upholstered furniture.
• Books, paper, and cardboard.
• Clothing and fabric.
• Decorations.
• Plants and dried materials.
• Other combustible objects.

Avoid moving air

Do not place the candle directly beside an open window, fan, air vent, air conditioner, or another strong draft.

Moving air can disturb the flame and contribute to uneven burning, smoking, sooting, or a larger flame.

Keep space between candles

If several candles are burning at the same time, give them enough space that heat from one candle does not affect another.

03

While the Candle Is Burning

Keep the candle within sight.

Never leave a burning candle unattended.

Extinguish it before leaving the room, leaving the property, going to sleep, or becoming unable to supervise it.

Do not move it

Do not pick up, carry, reposition, or otherwise move the candle while it is burning or while the wax is liquid.

The vessel and melted wax may be hot enough to cause burns.

Do not place anything in the wax

Do not add decorative materials, fragrance oil, herbs, crystals, matches, wick trimmings, or other objects to a burning candle.

A candle should be burned in the condition in which it was designed and supplied.

04

Burn Time

Do not burn the candle continuously for more than 4 hours at a time.

Extended burn sessions can cause excessive heat and can allow carbon to accumulate on the wick, which may contribute to a larger or less stable flame.

Let the candle cool

After extinguishing the candle, allow the wax and vessel to cool completely before trimming the wick, handling the candle, or lighting it again.

As general guidance, allowing approximately two hours of cooling time before relighting gives the wax and vessel time to return toward room temperature.

05

Pay Attention to the Flame

A burning candle should not be ignored simply because it lit normally.

Extinguish the candle if:

• The flame becomes unusually large.
• The flame repeatedly flickers or becomes unstable.
• The candle produces unusual or excessive smoke.
• The wick develops excessive carbon buildup.
• The vessel appears excessively hot, damaged, or otherwise unsafe.
• Something falls into the wax.

Allow the candle to cool completely before inspecting or correcting the problem.

If it cannot be used safely, discontinue use.

06

Extinguishing the Candle

A candle snuffer is a controlled way to extinguish the flame.

Make sure the flame is completely out and that the wick is no longer glowing before leaving the candle unattended.

Do not touch or move the candle until the wax and vessel have cooled.

07

Cooling & Relighting

Allow the candle to cool completely before preparing it for another burn.

Once cool:

• Trim the wick back to approximately ¼ inch.
• Remove loose wick material and debris.
• Inspect the vessel again.
• Make sure the candle is on a safe, stable surface before relighting.

Never trim, center, straighten, or otherwise manipulate a hot wick while the wax is liquid.

08

Know When the Candle Is Finished

Do not attempt to burn every last bit of wax.

Discontinue burning when approximately ½ inch of wax remains at the bottom of the container.

Leaving that final amount of wax helps reduce the amount of heat transferred directly through the bottom of the vessel.

09

Vessel Safety

Glass candle vessels experience repeated heating and cooling during normal use.

Treat the vessel as hot while the candle is burning and for a period after extinguishing it.

Discontinue use if the vessel:

• Cracks.
• Chips.
• Breaks.
• Appears structurally damaged.
• Has been subjected to a significant impact that may have damaged the glass.

Avoid thermal shock

Do not expose a hot candle vessel to cold water, a cold surface, freezing conditions, or another sudden temperature change.

Do not place a cold candle directly onto an unusually hot surface.

Do not reuse the vessel as a candle container

After the original candle is finished, do not refill the vessel with wax or use it to manufacture another candle unless the new candle has been properly designed and tested for that container.

10

Storage

Store an unlit candle in a cool, dry place away from direct sunlight and excessive heat.

Keeping the candle covered when appropriate can also help prevent dust or debris from collecting on the wax surface.

Before lighting a candle that has been stored for an extended period, inspect the wick, wax surface, and vessel again.

11

Children, Pets & Oxygen

Children and pets

Keep burning candles, matches, and lighters out of the reach of children and pets.

Choose a location where the candle cannot easily be touched, pulled down, bumped, or knocked over.

Supplemental oxygen

Do not burn candles in an area where supplemental oxygen is being used.

Oxygen-enriched environments can significantly increase fire risk.

12

If Something Does Not Look Right

Stop using the candle if you believe it may be damaged or behaving abnormally.

Do not continue burning a candle simply to see whether a potential safety problem resolves itself.

Contact us if:

• The vessel arrived cracked or broken.
• The wick or candle appears materially damaged.
• The product appears materially different from what you ordered.
• You have a question about whether continued use is appropriate.

When useful, include your order number and photographs of the candle and packaging.

13

Fire or Emergency

If a candle flame spreads beyond the candle, ignites nearby material, or creates a fire that cannot be immediately and safely controlled, prioritize personal safety.

Leave the area when necessary and contact emergency services.

Do not put yourself at risk attempting to save the candle, vessel, surrounding property, or other objects.

14

Read the Product Label

Safety warnings supplied on a candle, package, insert, or accompanying material are part of the product-use instructions.

Do not remove or disregard a warning before you understand the information it provides.

This online guide supplements those warnings. It does not replace a product-specific instruction or warning.

If there is ever uncertainty about how a particular Stillness & Ember candle should be used, contact us before continuing to burn it.