Guidance from the house
Frequently asked questions.
A little guidance for choosing your fragrance, caring for your candle, and finding help with an order.
Where are your candles made?
The collection is hand-poured in small batches in Colorado. Explore our craftsmanship for the thinking behind fragrance development and testing.
How do I choose a candle?
Begin with Stillness for returning inward, Ember for moving forward, or Sanctuary for coming home. Each State includes two distinct fragrances. Explore the notes on the collection and individual product pages.
Will a fragrance feel the same to everyone?
Fragrance is personal. Room size, airflow, temperature, and your own preferences shape the experience. Our descriptions offer a starting point for choosing an atmosphere.
How do I care for my candle?
Follow your candle’s label. Burn on a stable, heat-resistant surface, away from drafts and anything that can catch fire. Never leave a burning candle unattended. Visit Candle Care for more guidance.
Where can I find shipping and return information?
Visit our Shipping and Returns pages. For a question about an existing order, email info@stillnessandember.com and include your order number.
What if my order arrives damaged?
Contact the house with your order number and photographs of the item and packaging so we can review what happened.
Can my business carry the collection?
We welcome conversations with boutiques and businesses interested in the collection. Visit Wholesale or email wholesale@stillnessandember.com to discuss current availability and ordering details.