Stillness & Ember LLC

Legal & Policies

Clear information about purchasing from the house, caring for your candle, and how we handle your information.

The practical details, gathered in one place.

Use the links below to find the policy or guidance relevant to your question. Each destination contains its own details and any applicable effective date.

Orders & Purchases

Terms of Use

Terms for using our website and purchasing from Stillness & Ember.

Shipping & Returns

Information about delivery, returns, and help with damaged or incorrect orders.

Privacy & Information

Privacy Policy

How we collect, use, and handle personal information, and how to exercise applicable privacy rights.

Care & Accessibility

Candle Care & Safety

Guidance for preparing, burning, extinguishing, and storing your candle. Always follow your product’s label.

Accessibility

How to request assistance or report difficulty using our website.

Questions for the House?

If you are unsure which policy applies to your question, contact us. For an order inquiry, include your order number and a brief description of what you need.

Stillness & Ember LLC Colorado, USA info@stillnessandember.com Contact Stillness & Ember