Contact the house

How can we help?

Questions about an order, a fragrance, or finding your candle? We welcome your message.

A conversation begins here

Tell us what you need.

Whether you are choosing your first fragrance or asking about an order already placed, a few details help us understand your question.

For an order inquiry, include your order number and a short description of what you need.

If an item arrived damaged, include photographs of the product and packaging. Please do not email payment-card details or account passwords.

For fragrance guidance, tell us the notes you enjoy, the ones you prefer to avoid, and the atmosphere you would like to create.

Email

For product questions and customer support.

Phone

Retail partnerships

For wholesale availability and ordering information, introduce your business to our wholesale inbox.

Helpful starting points

Explore the collection, care for your candle, or learn about carrying Stillness & Ember.

The collection

Explore six fragrances across Stillness, Ember, and Sanctuary.

For your candle

Practical guidance for lighting, tending, and safely enjoying your candle.

For your business

Discover the collection and start a wholesale conversation with the house.