Privacy Policy
Effective Date: December 3, 2025

SoulFire & Sage Co. LLC (“Company,” “we,” “us,” or “our”), operating as Stillness & Ember™, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, purchase from us, or engage with our products, services, and digital experiences.

By using this website, you agree to the terms outlined below.

1. Information We Collect

We collect information to provide a better experience and maintain the quality of our services.

1.1 Information You Provide

  • Name, email address, phone number

  • Shipping and billing address

  • Order information

  • Account login details

  • Messages sent through our contact form

  • Preferences (e.g., candle line, size, scent)

  • Any information you voluntarily submit through reflections, questions, or Library interactions

1.2 Automatically Collected Information

  • IP address

  • Browser type and version

  • Device type

  • Pages viewed, time spent, referring URLs

  • Cookies and similar technologies

1.3 Information from Entropic™ (Our Adaptive Experience System)

Our system may collect:

  • Session data

  • Interaction events (page views, timing, choices)

  • Non-personally identifying preference indicators

  • Anonymous usage patterns
    This is used solely to enhance your on-site experience.

We do not sell personal data.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver purchased products

  • Personalize your on-site experience

  • Improve website performance

  • Communicate with you about orders, updates, and offers

  • Provide email subscriptions and newsletters

  • Respond to customer service requests

  • Maintain security and prevent fraud

  • Improve product and scent development

3. Email & SMS Consent

By signing up through our forms, you agree to receive:

  • Brand updates

  • Product releases

  • Announcements

  • Energetic notes or reflections from Stillness & Ember™

  • Preorder confirmations or reminders

You may unsubscribe at any time.

4. Cookies

We use cookies for:

  • Website functionality

  • Remembering preferences

  • Analytics

  • Personalized experience (Entropic™)

  • Security

  • Cart retention

You may disable cookies in your browser, but some features may not work.

5. Sharing Your Information

We may share data with trusted third parties:

  • Payment processors (Stripe, PayPal, etc.)

  • Shipping and fulfillment partners

  • Email service providers

  • Analytics tools

  • Entropic™ (for personalization)

We do not sell customer data.

6. Data Retention

We retain data for as long as necessary to:

  • Provide services

  • Fulfill orders

  • Meet legal obligations

  • Maintain accurate business records

7. Your Rights

Depending on your location (including Colorado, EU, UK, and California), you may:

  • Request access to your data

  • Request deletion

  • Opt out of marketing

  • Request correction

  • Request export of your data

Email us to request changes.

8. Children’s Privacy

We do not knowingly collect information from children under 13.

9. Security

We use security measures such as:

  • SSL encryption

  • Secure payment processors

  • Limited data access

  • Account login protections

No online system is 100% secure, but we take all reasonable precautions.

10. Changes to This Policy

This policy may be updated from time to time. The updated date will always be listed at the top.

11. Contact

For privacy concerns, data requests, or legal notices:

SoulFire & Sage Co. LLC
Operating as Stillness & Ember™
Email: Info@stillnessandember.com